Frequently Asked Questions
- Accessibility & Guest Services
- Families & Kids
- Food & Beverage
- Groups
- Ice Skating
- Parking & Arrival
- Policies & On-Site Info
- Santa & Attractions
- Sponsorship
- Tickets & Admission
- VIP & Premium
- Weather
- Weekdays vs Weekends
Absolutely — Winter Fest welcomes all guests. We offer accessible parking and facilities.
If you need assistance, contact us at info@winterfestinwinecountry.com or stop by Guest Services.
Ho ho ho, good news! Santa insists that parking is FREE for all his merry guests.
Sadly, the hay wagon sits high like Santa’s sleigh and isn’t equipped for wheelchair access, but there are plenty of other fun accessible areas to explore around the North Pole!
Of course! Just make sure they’re safe and well-sharpened. Need skates? You can rent ice skates for a small fee right at the rink.
You’ll find shoe cubbies near the rink, ready for storing your boots, slippers, or elf shoes.
Yes — these bouncy winter wonders are made especially for children 12 and under.
At this time, we do not offer wheelchair or scooter rentals. Please plan accordingly.
Not quite — the VIP cabanas are a cozy add-on but do not include general admission or attraction access.
For details, contact info@winterfestinwinecountry.com or visit our VIP/Parties page.
We adore our furry friends, but only service animals may enter the fest. Santa’s reindeer set this rule.
Yes! If arranged in advance. Contact our VIP elves at info@winterfestinwinecountry.com to get approval.
Santa says no outside food or beverages—his team has you covered with seasonal treats, warm comforts, and wine-country delights. Exceptions include:
- Baby food
- Unopened/sealed or empty water bottles
- Limited items for special dietary needs
All bags will be checked by Santa’s security elves.
Winter Fest in Wine Country is a perfect place for holiday gatherings! Private groups may reserve special areas or even portions of the festival.
Reach out to us so we can sprinkle your event with seasonal magic.
Oh, joy! Santa loves partners. Sponsors receive branding and a variety of festive perks such as:
- VIP access
- Guest tickets
- Drink tickets
- And other custom goodies
Contact us to craft the perfect sponsorship package for your company.
Straight from the North Pole—Santa will be at Winter Fest in Wine Country every Friday through Sunday, and he’s bringing a magical friend!
Arrive early to secure your spot in line. The elves will close the line 30 minutes before Santa departs.
Check our daily schedule for all Santa sightings.
To keep the magic merry and bright, the following items must stay off Santa’s sleigh:
- Knives, weapons
- Drugs or paraphernalia
- Gang-related clothing
- Disorderly behavior
- Wallet chains
- Costumes (elves & Santa have exclusivity!)
- Pepper spray
- Coolers
- Flashlights or laser pointers
- Outside food & beverages
- Drones
- Bikes, skateboards, e-bikes
Our elves work cash-free! We accept credit, debit, and mobile pay only.
Santa’s magic doesn’t allow refunds. All sales are final.
Yes indeed! With your credential, you may prance in and out like one of Santa’s reindeer.
A little rain never stops the magic! Winter Fest in Wine Country will twinkle rain or shine.
However, during extra-blustery weather, some activities (like ice skating and roller skating) may pause, change, or close for safety—elves’ orders!
If winter weather leads to a full-day closure, your tickets will be honored for a future date.
Keep your eyes on your email and our social channels for real-time updates from the North Pole.
A small batch of last-minute tickets will be available at the gate via QR Code or website, but Santa strongly recommends buying online to secure your spot in the snow-globe fun!
General Admission grants you access to:
- The glowing holiday light displays
- Visits with Santa
- Our holiday movie
- Weekend attractions and festive activities
(Friday–Sunday, 4 PM–10 PM)
Ice Skating is not included.
Ice Skating Tickets, however, include:
- Full festival admission on Friday–Sunday
- Access to lights during weekday skating sessions
Please note: Weekday skating includes our beautiful light displays, but Santa, holiday movies, characters, and kids activities are weekend-only delights.
- On the weekend the full festival is going on with a lot more activities for the whole family. This means you can buy a ticket to attend without skating. See the schedule for more details.
- On the weekdays, the lights are on and the music is playing and customers can book ice skating sessions. The only ticket available is ice skating. If you are accompanying someone skating, you may come watch for free.
Yes! Your General Admission Festival Ticket is your key to holiday cheer any festival day. Redeem it for your entry wristband Friday through Sunday, when the festival is open.
A small batch of last-minute tickets will be available at the gate via QR Code or website, but Santa strongly recommends buying online to secure your spot in the snow-globe fun!
Yes indeed! With your credential, you may prance in and out like one of Santa’s reindeer.
Ho ho ho, good news! Santa insists that parking is FREE for all his merry guests.
A little rain never stops the magic! Winter Fest in Wine Country will twinkle rain or shine.
However, during extra-blustery weather, some activities (like ice skating and roller skating) may pause, change, or close for safety—elves’ orders!
If winter weather leads to a full-day closure, your tickets will be honored for a future date.
Keep your eyes on your email and our social channels for real-time updates from the North Pole.
Our sparkling ice skating rink and roller skating area are open every day at various times. Our weekend times are 10:00am–10:00pm—except Christmas, when Santa gives the ice a rest. Roller skating is included with your ice-skating or festival entry ticket. Check our schedule for more information.
Not to worry. Santa has ice skates included for FREE and available in various sizes. First come, first served.
Of course! Just make sure they’re safe and well-sharpened. Need skates? You can rent ice skates for a small fee right at the rink.
You’ll find shoe cubbies near the rink, ready for storing your boots, slippers, or elf shoes.
Yes! We have a limited number of skate assists available for rent at $10, payable on-site by credit card.
Yes—every skater, young or old, needs their own ticket. This ensures safety and helps us keep each session merry, bright, and comfortably spaced.
All Ice Skating Tickets include festival admission Friday–Sunday.
During weekday skating, adults may watch their little skaters for free. While the full festival is resting midweek, our light displays remain shining in holiday splendor.
Children under 5 enjoy festival entry for free with a paid adult. A parent or guardian must sign a waiver for entry.
Straight from the North Pole—Santa will be at Winter Fest in Wine Country every Friday through Sunday, and he’s bringing a magical friend!
Arrive early to secure your spot in line. The elves will close the line 30 minutes before Santa departs.
Check our daily schedule for all Santa sightings.
Yes — these bouncy winter wonders are made especially for children 12 and under.
Santa’s magic doesn’t allow refunds. All sales are final.
Our elves work cash-free! We accept credit, debit, and mobile pay only.
- Knives, weapons
- Drugs or paraphernalia
- Gang-related clothing
- Disorderly behavior
- Wallet chains
- Costumes (elves & Santa have exclusivity!)
- Pepper spray
- Coolers
- Flashlights or laser pointers
- Outside food & beverages
- Drones
- Bikes, skateboards, e-bikes
- Baby food
- Unopened/sealed or empty water bottles
- Limited items for special dietary needs
We adore our furry friends, but only service animals may enter the fest. Santa’s reindeer set this rule.
Winter Fest in Wine Country is held outdoors and is generally accessible to all guests. The terrain may include gentle hills, steps, or seasonal décor.
If you need assistance navigating the venue, our event staff are always happy to help—just let us know.
Absolutely — Winter Fest welcomes all guests. We offer accessible parking and facilities.
If you need assistance, contact us at info@winterfestinwinecountry.com or stop by Guest Services.
At this time, we do not offer wheelchair or scooter rentals. Please plan accordingly.
Sadly, the hay wagon sits high like Santa’s sleigh and isn’t equipped for wheelchair access, but there are plenty of other fun accessible areas to explore around the North Pole!
Not quite — the VIP cabanas are a cozy add-on but do not include general admission or attraction access.
For details, contact info@winterfestinwinecountry.com or visit our VIP/Parties page.
Yes! If arranged in advance. Contact our VIP elves at info@winterfestinwinecountry.com to get approval.
Bringing a holiday crew? Groups of 10 or more can purchase tickets online at a special discounted rate.
Winter Fest in Wine Country is a perfect place for holiday gatherings! Private groups may reserve special areas or even portions of the festival.
Reach out to us so we can sprinkle your event with seasonal magic.
- VIP access
- Guest tickets
- Drink tickets
- And other custom goodies
